Privacy policy
Privacy Policy
This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from www.shopnitrex.com (the “Site”). By using the Site, you agree to the practices described here.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, what websites or search terms referred you, and how you interact with the Site. We refer to this as “Device Information.”
When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing and shipping address, payment information (including card details, processed securely by our payment provider), email address, and phone number. We refer to this as “Order Information.”
If you start a subscription, we also retain information needed to manage your recurring orders, such as your selected plan, billing frequency, and order history.
How We Use Your Information
We use your Order Information to fulfil orders, process payments, arrange shipping, send order and subscription confirmations, and communicate with you. We use Device Information to help screen for potential risk and fraud, and to improve and optimise our Site. With your consent where required, we use your information to send marketing and promotional communications, which you can opt out of at any time.
Cookies & Tracking
We use cookies and similar technologies to operate the Site, remember your cart, and understand how visitors use the Site. We also use advertising and analytics tools, including the Meta (Facebook) Pixel and Google Analytics, which place cookies and collect information about your activity to help us measure and improve our advertising. You can manage cookies through your browser settings, and opt out of certain advertising tracking through the tools provided by those platforms.
How We Share Your Information
We share your information with third parties who help us operate our business, including:
- Shopify, which powers our online store, checkout, and hosting.
- Our payment processors, to securely process your payments.
- Our subscription provider, to manage recurring orders and billing.
- Our fulfilment and shipping partners, to deliver your order.
- Meta and Google, for advertising and analytics as described above.
We may also share your information to comply with applicable laws and regulations, respond to a lawful request, or otherwise protect our rights.
Your Rights
Depending on where you live, you may have the right to access the personal information we hold about you, ask that it be corrected or deleted, or object to certain processing. To exercise these rights, contact us at info@shopnitrex.com. If you are a California resident, you may have additional rights under the CCPA, including the right to know, delete, and opt out of the “sale” or sharing of personal information. We do not sell personal information for money.
Data Retention
We retain your Order Information for our records unless and until you ask us to delete it, and as required to meet our legal and accounting obligations.
International Customers
Our Site serves customers in the United States. Information may be processed and stored by our service providers in the United States and other countries. By using the Site, you understand your information may be transferred to and processed in these locations.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be posted on this page.
Contact
For questions about this Privacy Policy or your personal information, contact us at info@shopnitrex.com.